Refund Policy

This Refund Policy explains when refunds are available, when they are not, and how to request one. It forms part of our Terms of Service.

1. Summary

• Single reports: refundable until the report is generated; once generated, no refund — but failed reports return your credit automatically.
• Subscriptions: cancel any time; access continues to the end of the current billing period; no pro-rated refund of the current period.
• Overage charges on a subscription are not refundable once accrued.
• Duplicate, unauthorized, or fraudulent charges: contact us; we will investigate and refund as warranted.

2. Single-Report Purchases

When you buy a single report we grant a credit to your account. The credit is consumed at the moment you request a specific report.

Before the credit is consumed

Within seven days of purchase, an unused credit is fully refundable for any reason. Email support@walkaround.report from the email address on the account. Refunds are issued to the original payment method via Stripe.

After the credit is consumed

Once you submit a tail number and we begin generating a report, the cost is incurred and the credit is not refundable. Exceptions:

• Failed runs. If the orchestrator ends in a terminal failure (system error, registry not found, infrastructure outage) we automatically refund the credit back to your account so you can retry without paying again.
• Defective output. If the report contains a clear, objectively verifiable defect — for example, the wrong aircraft was identified despite a correct tail number, the accident-history section is missing data the public source clearly displays, or the report fails to load — email us within 14 days of generation and we will re-run the report at no cost or, at your option, refund the credit.

Disagreements about the report’s editorial judgment (recommendations, risk framing, tone) are not, on their own, grounds for a refund. The report’s purpose is to inform your decisions, not to replace them.

3. Founding Pre-Commit Purchases

Founding-rate pre-commits are sold during the beta and are fully refundable for any reason for 14 days from purchase. After 14 days they convert to a regular credit that follows the rules in Section 2 above. The pre-commit credit becomes redeemable when paid reports go live; if Walkaround discontinues paid reports without ever activating pre-commits, all outstanding pre-commit credits are refunded in full.

4. Broker Subscriptions

Cancellation

You may cancel a subscription at any time through the Stripe Customer Portal (linked from your billing settings) or by emailing support@walkaround.report. Cancellation stops the next renewal. Your subscription remains active until the end of the current billing period and you may continue to use any reports included in that period.

Refunds of the current period

The current period is not pro-rated or refunded after cancellation. The exceptions:

• If you cancel within 7 days of a new subscription (first billing period only) and have not used more than 25% of the included reports for that period, we will refund the subscription fee in full.
• If a billing error or duplicate charge occurred, contact us and we will investigate and refund as appropriate.

Overage charges

Overage reports are billed in arrears at the per-report overage rate stated on the pricing page. Once an overage report has successfully generated, the corresponding charge is not refundable. If an overage report ends in a terminal failure, the failed run is automatically excluded from your invoice (we do not invoice Stripe for failed overage runs).

5. Unused Subscription Allowance

Included reports in a subscription that go unused at the end of a billing period do not roll over to the next period and are not refundable. Subscription pricing is structured around average usage, not minimum usage.

6. Duplicate, Unauthorized, or Fraudulent Charges

If you see a Walkaround charge you do not recognize, suspect duplicate billing, or believe your payment method was used without your authorization, contact us immediately at support@walkaround.report from the email address on the account (or, if that is not possible, from the email associated with the payment method). Provide as much detail as you can about the charge. We work with Stripe to investigate and will issue refunds as warranted by the investigation.

7. How to Request a Refund

Email support@walkaround.report with:

• The email address on the account.
• The approximate date of the purchase and the amount.
• The Stripe receipt number, if you have it.
• A short description of the reason for the request.

We acknowledge refund requests within two business days and aim to resolve them within seven business days. Approved refunds are returned to the original payment method via Stripe; Stripe’s posting time is typically 5–10 business days depending on your card issuer.

8. Changes to This Policy

We may update this Refund Policy from time to time. The “effective date” at the top of this page reflects the current version. Purchases made before a change are governed by the policy in effect at the time of purchase.

9. Contact

Refund questions can be sent to support@walkaround.report.